Privacy Policy

Effective May 26, 2025

Handcrafted Modern
www.handcraftedmodern.co

We care deeply about your privacy and are committed to protecting your personal information with integrity, transparency, and respect. This policy outlines how and why we collect, use, and store your information when you visit our site, make a purchase, or engage with our services.

1. Who We Are

Handcrafted Modern is a New Zealand-based business curating and selling handcrafted, ethically produced homewares and artful objects. Our website is powered by Shopify, and we use Sanity for content management. These platforms help us deliver a secure and efficient customer experience.

2. What Information We Collect

We collect only the personal data necessary to process your order, communicate with you, and improve our services. This may include:

Your name, address, and contact details
Payment and billing information (handled securely by Shopify or payment processors)
Order history and preferences
Email engagement (e.g. when you open a newsletter or click a link)

When you visit our site, we may also automatically collect device information, including:

IP address
Browser type and version
Time zone
Pages visited
Cookies (see below)

3. How We Collect Information

We collect information through:

Order forms and checkout on our Shopify storefront
Email sign-ups and newsletter platforms
Cookies and similar tracking technologies
Customer service communications

4. Cookies & Tracking

We use cookies to personalise your experience and understand how visitors use our site. These include:

Essential cookies (required for site functionality)
Analytics cookies (e.g. Google Analytics to understand traffic and improve our design)
Marketing cookies (if you opt into marketing preferences)
You can manage or disable cookies through your browser settings at any time.

5. Why We Collect Your Data

We use your data for the following lawful purposes:

To process and deliver your order
To provide customer support
To personalise content or product suggestions
To send newsletters or updates (only if you opt in)
To comply with legal or tax obligations
We do not sell or rent your personal data.

6. Third-Party Services

We work with a small group of trusted service providers. These include:

Shopify - our e-commerce platform
Sanity - our content management system
Google Analytics - for website insights
Email providers - to send you newsletters (only if subscribed)
Shipping couriers - to deliver your order
Each third-party partner adheres to their own data protection policies and is bound by confidentiality and data security agreements.

7. Data Storage & Security

Your information is stored securely through Shopify and Sanity's encrypted systems. We take every reasonable step to prevent loss, misuse, or unauthorised access. Payment details are handled only by PCI-compliant processors and are never stored directly by Handcrafted Modern.

8. Your Rights

You have the right to:

Access your personal data
Correct inaccurate or outdated information
Request that we delete your data (where legally allowed)
Withdraw consent for marketing communications
Lodge a complaint with the NZ Privacy Commissioner or relevant authority

To request changes or access, contact us at: shop@handcraftedmodern.co

9. International Customers

We welcome customers from around the world. If you're based in the EU, UK, or other jurisdictions with strong privacy laws, your rights remain protected under GDPR and other applicable standards.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in technology, regulation, or our services. The latest version will always be available on our website.

11. Contact

If you have any questions or concerns about your privacy, please contact:

Handcrafted Modern
Email: shop@handcraftedmodern.co
www.handcraftedmodern.co

Information We Release

We will take all reasonable steps to ensure that Your information held by Us is accurate, up-to-date, complete, applicable, is not misleading and will only be used for the purposes stated in this document and/or Our Privacy Policy. We will maintain security safeguards to protect your information and will take all reasonable steps to ensure that your information is not disclosed to any unauthorised person or entity.

We will not release your information for any purpose which you could reasonably expect us not to release the information.

Except as detailed above We do not share, give, sell, rent, or lease information to third parties and Your Personal Information will only be disclosed to those employees within Our organisation who have a need to know in order to ensure You are provided with information about Our products and Services or to request Goods and Services through this Website.

Under the Privacy Act legislation, you can ask to see any information we may hold about you, and you also have the right to have any inaccuracies in the same corrected by Us. We will comply with any such requests to the extent required by the Privacy Act legislation within fourteen (14) days of the receipt of your request. We may ask you to verify your identity in order to help us respond efficiently to your request.

Mailing Lists

If at any time you are on a mailing list of ours, then you may request to be removed from the same, and we will comply with your request if there is no unsubscribe button provided; then please contact us with your request via email shop@handcraftedmodern.co